Privacy Policy

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name
• Phone number
• Email address
• Property/service address
• Billing and payment information
• Information about your lawn care or landscaping needs
• Service preferences and appointment information
• Communications you send to us
• Information submitted through our website, contact forms, quote requests, booking forms, or other services

We may also automatically collect limited information when you use our website, such as your IP address, browser type, device information, and website usage information.

How We Use Your Information

Clips Lawn Care may use your information to:

• Provide lawn care, landscaping, and related services
• Prepare estimates and quotes
• Schedule and manage appointments
• Communicate with you about your services
• Send appointment reminders and service notifications
• Send invoices, payment information, and account-related communications
• Respond to customer questions and requests
• Provide customer support
• Process payments
• Improve our services and website
• Send promotional or marketing communications when permitted and when you have provided the appropriate consent
• Maintain business records and comply with applicable legal obligations

SMS/Text Messaging

If you provide your mobile phone number and consent to receive text messages from Clips Lawn Care, we may use your phone number to send SMS/text messages related to your account, services, appointments, estimates, scheduling, billing, customer support, service updates, and, where applicable, promotional or marketing communications.

Message frequency varies depending on your relationship and interactions with Clips Lawn Care.

Message and data rates may apply.

You can opt out of receiving SMS messages at any time by replying STOP to a message from us. After you send STOP, we may send a confirmation message and will no longer send SMS messages to that number unless you subsequently provide consent to receive them again.

For assistance with SMS messaging, reply HELP to a message from us or contact us using the information provided below.

Providing consent to receive marketing text messages is not a condition of purchasing goods or services from Clips Lawn Care.

Sharing of Information

We may share personal information with trusted service providers and business partners when reasonably necessary to operate our business and provide services to you. Examples may include:

• Payment processors
• Scheduling and customer management platforms
• Website and hosting providers
• Communication and messaging providers
• Accounting and administrative service providers
• Other vendors that provide services necessary to operate our business

These providers may only receive information reasonably necessary for them to perform services on our behalf.

Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of data described above exclude text messaging originator opt-in data and consent; this information will not be shared with third parties or affiliates for marketing or promotional purposes.

We may disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, property, customers, employees, or business.

Payment Information

When you make a payment, your payment information may be processed through third-party payment processors. Clips Lawn Care does not necessarily directly store complete credit card or bank account information.

Payment processors may collect and process payment information according to their own privacy policies and terms.

Cookies and Website Technologies

Our website may use cookies, analytics tools, pixels, or similar technologies to help us understand website traffic, improve website functionality, and improve our services.

You may be able to control cookies through your browser settings.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

How Long We Keep Information

We may retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and otherwise operate our business.

Your Choices and Rights

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

• Request access to certain personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of marketing communications
• Withdraw consent for certain communications

To make a privacy-related request, contact us using the information below.

Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

Third-Party Websites

Our website may contain links to third-party websites or services. Clips Lawn Care is not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this policy.

Your continued use of our website or services after an updated Privacy Policy is posted constitutes acceptance of the updated policy to the extent permitted by law.

Contact Us

If you have questions about this Privacy Policy or how Clips Lawn Care handles your information, contact us:

Clips Lawn Care LLC
Bend, Oregon
Email: clipslawncarebend@gmail.com
Phone: (541) 305-8500